Terms and Conditions
Man with Van Leyton Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Leyton provides removal and related services. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions. They apply to all services supplied by Man with Van Leyton to consumers and business customers unless otherwise agreed in writing.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Company means Man with Van Leyton, the provider of the removal and transport services.
Customer means the person, firm or company who requests or receives services from the Company.
Services means any removal, man and van, packing, loading, unloading, transport, delivery, or related services provided by the Company.
Vehicle means any van or other vehicle used by the Company to provide the Services.
Property means the goods, furniture, personal effects, and any other items that the Customer asks the Company to move, transport or handle.
Service Area means the locations where the Company offers its man and van and removal services, which may change from time to time at the Companys discretion.
2. Scope of Services
The Company provides man and van and removal services, including the transport of household and office goods, within its Service Area and to destinations agreed at the time of booking. The exact Services to be provided, together with any specific requirements, will be agreed with the Customer during the booking process.
The Company does not provide specialist removal services for items requiring dedicated certification or equipment unless explicitly agreed in advance. This includes but is not limited to hazardous materials, specialist machinery, or items requiring temperature-controlled transport.
3. Booking Process
All bookings must be made directly with the Company using its accepted booking methods. When making a booking, the Customer must provide accurate and complete information, including collection and delivery addresses, dates and times, description and quantity of items, access conditions, and any special requirements.
The Company may provide a quotation based on the information supplied. Any quotation is given in good faith but is not binding if the information provided by the Customer is incomplete or inaccurate. The Company reserves the right to amend the quotation or apply additional charges if the actual work differs from what was described at the time of booking.
A booking is only confirmed once the Customer has accepted the quotation and, where required, paid any requested deposit or prepayment. The Company may refuse or cancel any booking at its discretion, including where it reasonably believes that the work cannot be carried out safely or lawfully.
4. Access, Parking and Customer Responsibilities
The Customer is responsible for ensuring that suitable access is available at both the collection and delivery addresses. This includes making sure that vehicles can stop, park and load or unload reasonably close to the property and that any necessary permits, parking permissions or authorisations have been obtained in advance.
The Customer must notify the Company in advance of any potential access issues, such as restricted roads, low bridges, limited parking, narrow staircases, lifts, or internal access problems. The Company may apply additional charges if extra time, labour or equipment is required due to access difficulties that were not disclosed at the time of booking.
The Customer must ensure that all items are properly packed and ready for transport, unless the Company has agreed to carry out packing as part of the Service. The Customer is responsible for ensuring that all boxes and containers are securely closed, that fragile items are suitably protected, and that any appliances are safely disconnected, defrosted and drained before moving.
The Customer must be present or represented by an authorised person at both the collection and delivery addresses to supervise the work, provide instructions where necessary, and sign any job sheets or delivery notes.
5. Payments and Charges
The Company will advise the Customer of the applicable charges before confirming the booking. Charges may be based on hourly rates, fixed prices or a combination of both, and may include additional fees for travel time, congestion charges, tolls, waiting time, packing materials or extra labour.
Unless otherwise agreed, payment is due on completion of the Service on the same day. The Company may require a deposit or prepayment to secure a booking or for longer or higher value jobs. Any deposit paid will be applied towards the final amount payable.
The Company accepts the payment methods that it notifies to the Customer at the time of booking or at the time of payment. The Customer is responsible for ensuring that payment can be made in full when due.
If payment is not received when due, the Company reserves the right to charge reasonable late payment fees, interest on overdue sums, and to withhold delivery of Property until full payment has been received. The Company may also exercise a lien over any Property in its possession until all outstanding charges have been settled in full.
6. Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to the Company using the same booking method or another method accepted by the Company.
Where the Customer cancels a booking, the following may apply:
If cancellation is made with reasonable notice before the agreed start time, the Company will normally cancel without charge, except for any non-refundable expenses already incurred.
If cancellation is made at short notice, the Company may charge a cancellation fee up to a reasonable proportion of the agreed price, taking into account the time reserved and any lost opportunity to undertake alternative work.
If the Customer fails to be present at the agreed time and place without prior notice, the Company may treat this as a same-day cancellation and charge up to the full agreed price.
Where the Customer requests changes to the booking, such as different times, dates, addresses or significant changes in volume of Property, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Changes may require a revised quotation and may result in additional charges.
7. Customer Property and Excluded Items
The Customer must not ask the Company to carry and the Company will not knowingly carry any of the following items:
Money, jewellery, watches, precious metals or stones, valuable collections, or other high-value items unless specifically agreed in writing in advance.
Firearms, ammunition, explosives, flammable materials, chemicals, or any items that are hazardous, illegal, or cannot legally be transported.
Perishable goods, live animals, plants or any items that may deteriorate during transit, unless expressly agreed beforehand.
Where such items are transported without the Companys knowledge or consent, the Company will have no liability for loss, damage, or deterioration and may take reasonable steps to dispose of or remove such items if necessary for safety or legal compliance.
8. Liability and Limitations
The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability is subject to the limitations set out in this section.
The Company will not be liable for any loss or damage arising from circumstances that it could not reasonably prevent or avoid, including but not limited to acts of God, adverse weather, traffic congestion, road closures, delays caused by third parties, or events outside the Companys reasonable control.
The Companys liability for loss of or damage to Property while in its care will be limited to a reasonable amount considering the nature, age, and condition of the items, unless a higher level of cover has been specifically agreed and an additional charge paid. The Customer is encouraged to arrange suitable insurance cover for valuable or fragile items.
The Company will not be liable for:
Normal wear and tear, minor marks, or cosmetic damage that is reasonably unavoidable during moving.
Damage arising from the Customer, or a third party instructed by the Customer, packing items inadequately or incorrectly.
Damage to items that are inherently weak, poorly constructed, or in poor condition, including flat-pack furniture not designed to be moved assembled.
Loss of or damage to contents of drawers, cupboards, boxes or containers that were not emptied and packed by the Company.
Indirect or consequential loss, loss of profit, loss of income, or loss of opportunity arising from any delay or failure in providing the Services.
Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, or for any other liability that cannot lawfully be excluded or limited.
9. Claims and Complaints
If the Customer believes that loss or damage has occurred, they must notify the Company as soon as reasonably possible. Visible damage should be recorded on any job sheet or delivery note at the time of completion whenever possible.
The Customer must provide the Company with reasonable details of the alleged loss or damage, including photographs and evidence of value where appropriate. The Company will review any complaint carefully and respond within a reasonable time.
Failure to notify the Company of any problem within a reasonable period may affect the Companys ability to investigate and may reduce the likelihood of a successful claim.
10. Waste, Disposal and Environmental Regulations
The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste carrier and will only remove items for disposal where this has been agreed in advance as part of the booking.
The Customer must not ask the Company to dispose of hazardous waste, chemicals, asbestos, clinical waste, or any items that require specialist handling or licensed disposal. Where the Company agrees to take items for disposal, such items must be clearly identified and separated from items intended to be moved to another address.
Any charges for disposal will be agreed with the Customer in advance and may include tipping fees, recycling charges, or additional labour. The Customer is responsible for any fines, penalties or costs incurred as a result of providing incorrect information about the nature of items to be removed or disposed of.
11. Time Estimates and Delays
Any times or durations provided by the Company for arrival or completion are estimates only and are not guaranteed, unless expressly stated as a guaranteed service in writing. While the Company will use reasonable efforts to meet agreed times, delays can occur due to traffic, road works, accidents, weather, and other factors beyond its control.
The Company will not be liable for losses arising solely from delay or failure to start or complete the work at a particular time, provided that the Company has used reasonable care and skill and has kept the Customer informed where practicable.
12. Insurance
The Company maintains insurance cover suitable for its activities in the removal and man and van sector. This may include motor insurance and liability cover in accordance with legal requirements.
The Customer remains responsible for insuring the full value of their Property and is encouraged to contact their own insurers to ensure that they have appropriate cover for moving, loading, unloading, and temporary storage if applicable.
13. Data Protection and Privacy
The Company will collect and use personal data provided by the Customer for the purposes of managing bookings, providing the Services, handling payments, and dealing with any queries or complaints. The Company will take reasonable steps to keep personal data secure and will not sell personal data to third parties.
The Company may share personal data with trusted partners where necessary to provide the Services, for example with subcontractors or payment processors, and where required by law or regulation.
14. Subcontracting
The Company may use suitably qualified subcontractors to carry out all or part of the Services. Where subcontractors are used, the Company will remain responsible for the overall performance of the Services to the Customer under these Terms and Conditions.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and interpreted in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall be treated as a waiver of that right or remedy, nor shall it prevent the future exercise of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Company and the Customer with respect to the Services, and supersede any prior understandings or agreements, whether written or oral, relating to the same subject matter, unless expressly incorporated by reference.
