Privacy Policy
Man with Van Leyton Privacy Policy
This Privacy Policy explains how Man with Van Leyton collects, uses, stores and protects personal data relating to customers and prospective customers in the Leyton area and surrounding locations. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man with Van Leyton customers and people who make enquiries about our services in the area.
Who we are
Man with Van Leyton is a local service provider offering transport, moving and related services. For the purposes of data protection law, Man with Van Leyton is the data controller in relation to the personal data described in this Privacy Policy. This means we determine how and why your personal data is processed.
Personal data we collect
The type and amount of personal data we collect depends on how you interact with us and which services you use. We may collect the following categories of information directly from you:
Identification and contact details, such as name, address, pick-up and drop-off addresses, and general location information within the Leyton area.
Contact preferences and communication details, such as your preferred method and time of contact, and records of communications between you and Man with Van Leyton.
Booking and service information, such as service type requested, dates and times of bookings, inventory or item descriptions relevant to the move, access details and special instructions.
Payment related information, such as payment method and basic transaction details. We do not store full card details where payments are processed through an external payment provider.
Website or enquiry information, such as information provided through online contact forms, quotations, or booking requests, including any additional details you choose to share.
We may also collect limited information about third parties, such as names or contact details of people at collection or delivery addresses that you provide to us to enable us to carry out the service. You must ensure that any such individuals are aware of this Privacy Policy.
How we collect your personal data
We collect personal data directly from you when you:
Request a quotation or make an enquiry.
Confirm a booking for our services.
Communicate with us by phone, text, online form or other means.
Provide feedback or make a complaint.
We may also receive personal data indirectly when a third party books our services on your behalf or shares your details so that we can deliver our services to you.
Lawful basis for processing your data
We process your personal data only where we have a lawful basis under UK GDPR. The lawful bases we rely on include:
Contract: We process personal data where it is necessary for the performance of a contract with you, or to take steps at your request before entering into a contract. This includes handling enquiries, providing quotations, managing bookings, carrying out moves and related services, and handling payments.
Legitimate interests: We process personal data for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. This may include managing our business operations, improving services, responding to general queries, maintaining records for insurance and dispute resolution, and protecting our property and assets.
Legal obligation: We may process your personal data where it is necessary to comply with a legal obligation, such as record keeping, responding to lawful requests from public authorities or complying with tax and accounting requirements.
Consent: In limited circumstances we may rely on your consent, for example for certain types of optional communications. Where we rely on consent, you may withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes:
To provide you with quotations and respond to your enquiries.
To manage and fulfil bookings, including planning routes, coordinating collection and delivery, and communicating with you about your service.
To process payments, issue receipts and manage invoices and related records.
To maintain our internal records, including service history and customer communications.
To handle complaints, disputes or insurance claims.
To maintain and improve the quality, safety and reliability of our services.
To comply with legal or regulatory obligations and to assist law enforcement or other authorities when required by law.
Data processors and third parties
We may share your personal data with third party service providers who act as data processors on our behalf. These processors are engaged only to the extent necessary for the purposes set out in this Privacy Policy and are required to handle your data securely and in accordance with data protection law. Categories of processors and third parties may include:
Payment processing providers that handle card payments and financial transactions.
IT support and hosting providers who help maintain our systems and data storage.
Booking or scheduling tools that assist in managing enquiries and appointments.
Professional advisers, such as accountants or legal advisers, where necessary for our business operations.
We do not sell your personal data to third parties. We will only disclose your information to other third parties where required by law, where it is necessary to protect our rights or those of others, or where you have explicitly requested or consented to such disclosure.
International transfers
Where any of our service providers or systems involve the transfer of your personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or equivalent protections required by data protection law.
Data retention
We keep your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet our legal, accounting or reporting obligations.
In general:
Enquiry and quotation information is retained for a period that allows us to respond to follow-up requests and manage potential bookings.
Booking and service records, including invoices and payment records, are typically retained for several years to meet tax, accounting and insurance requirements.
Complaint and dispute information may be kept for a longer period where necessary to protect our legal position.
When personal data is no longer required, we will securely delete or anonymise it.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include limiting access to personal data to those who have a genuine business need to know it and ensuring that our processors implement suitable security measures.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: You have the right to request confirmation that we process your personal data and to obtain a copy of that data, together with information about how it is used.
Right to rectification: You have the right to request that we correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: You have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify accuracy or consider an objection.
Right to object: You have the right to object to processing that is based on our legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.
Right to data portability: In some cases, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to request that we transfer it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Exercising your rights and contacting us
If you wish to exercise any of your data protection rights or have questions or concerns about how Man with Van Leyton handles your personal data, you can contact us using the usual contact channels you use for our services. We may need to verify your identity before responding to your request. We aim to respond to all valid requests within one month, or within any extended period permitted by law for more complex requests.
Complaints to the supervisory authority
If you are not satisfied with how we have handled your personal data or responded to a request, you have the right to lodge a complaint with the Information Commissioner's Office in the United Kingdom. You can contact the Information Commissioner's Office directly for guidance on how to do this.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, the way we process personal data or changes in applicable law. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
This Privacy Policy applies to all customers and enquirers of Man with Van Leyton in the Leyton area and surrounding locations and is intended to provide clear information about our data protection practices under the UK GDPR.
