Terms and Conditions for Man With Van Leyton

These Terms and Conditions set out the basis on which Man With Van Leyton provides removal, delivery, collection, and related transport services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to these terms. Please read them carefully before arranging any service. They explain how bookings are accepted, how payments work, when cancellations may apply, what limits exist on liability, and how waste handling must comply with UK law. In these terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man With Van Leyton, and references to “you” or “the customer” mean the person or business requesting the service.

These conditions are intended to create a fair and practical agreement for both parties. They apply to domestic and commercial customers unless we agree otherwise in writing. If any special arrangements are discussed during the booking process, they will only override these terms where they are confirmed in writing by us. Any departure from these terms must be clearly documented, and silence or custom shall not be treated as a waiver of our rights. If one part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

Our services may include loading, unloading, furniture transport, single-item moves, light removals, collection and delivery, and other van-based support. However, the exact scope of the work depends on the quotation, the information you provide, and the conditions at the job site. We rely on the accuracy of the details supplied by the customer, including access restrictions, item sizes, weight, and any special handling needs. Where information changes, you must inform us as soon as possible so that we can assess whether the booking and price remain appropriate.

1. Booking Process

All bookings are subject to availability and are not confirmed until we have accepted the request and, where required, received any agreed deposit or written confirmation. A booking may be made by phone, email, online form, or any other method we make available from time to time. A quotation is based on the information provided at the time of enquiry and may be revised if the scope of work changes. This includes, without limitation, additional items, waiting time, extra labour, difficult access, parking limitations, or delays caused by the customer.

When you book with Man With Van Leyton, you confirm that the information you supply is complete and accurate. You also confirm that you have the authority to enter into the agreement, whether on your own behalf or on behalf of a business, household, landlord, tenant, or other responsible party. We may decline or cancel a booking if the service requested is unsafe, unlawful, unsuitable, or materially different from what was described.

2. Customer Responsibilities

You are responsible for ensuring that the goods to be moved are ready at the agreed time, safely packed, and suitable for transport. Fragile items should be properly protected, and any item that requires special handling must be identified before the job begins. You must also ensure that access routes are clear, keys or entry arrangements are available, and parking or loading permissions are arranged where needed. If permits, passes, or property access arrangements are required, these should be secured by the customer unless we have expressly agreed to arrange them.

You must not ask us to transport prohibited, dangerous, unlawful, or undeclared goods. This includes items that may pose a risk to health, safety, or property, such as hazardous substances, flammable materials, illegal items, or items not lawfully in your possession. We may refuse to move any item that we reasonably believe to be unsafe, improperly packed, or not suitable for transport. If we do so, this will not normally entitle you to a refund where the issue arises from your failure to disclose the relevant facts.

If you are not present during the service, you must provide clear instructions in advance and ensure that an authorised person can make decisions on your behalf. We are entitled to rely on instructions given by the customer or an authorised representative. Any delay caused by missing instructions, inaccurate details, or lack of access may result in additional charges calculated at our prevailing rates.

3. Pricing and Payments

Our prices may be provided as fixed quotes, hourly rates, or a combination of both, depending on the nature of the work. Unless otherwise stated, quotations are based on the expected time, number of staff, vehicle size, distance, and any known special requirements. Prices may change if the actual service differs from the original description or if unforeseen circumstances increase the time or resources required. Any revised charges will be communicated as soon as reasonably practicable.

Payment terms will be confirmed at the time of booking or before the service begins. We may require a deposit, full prepayment, or payment on completion depending on the nature of the booking. Where payment is due after completion, it must be made immediately unless another term has been agreed in writing. We accept only the payment methods we state as available, and you are responsible for ensuring that sufficient funds are available.

Late payments may result in interest, recovery costs, administration charges, or suspension of future services, to the extent permitted by law. If a payment is reversed, disputed without valid reason, or otherwise not honoured, you remain liable for the full amount due together with any bank or recovery charges reasonably incurred by us. Any discount or promotional rate applies only to the stated service and may be withdrawn if the booking details change.

4. Cancellations and Rescheduling

You may cancel or reschedule a booking, but any such request should be made as early as possible. Cancellations made with sufficient notice may avoid charges, while late cancellations may incur a fee to cover scheduling loss, vehicle allocation, labour preparation, or travel already undertaken. The exact charge will depend on the timing of the cancellation and the resources reserved for your job.

Where a deposit has been paid, it may be retained in part or in full to the extent necessary to reflect our losses or administrative costs, unless we state otherwise in writing. If we arrive at the agreed location and cannot complete the work because of cancellation, lack of access, no-show, or inaccurate booking details, we may charge for wasted time, call-out, waiting time, or any portion of the service already performed.

We may also cancel or reschedule a booking if circumstances beyond our control prevent us from attending, including severe weather, traffic incidents, vehicle breakdown, illness, or legal restrictions. In such cases, we will seek to rearrange the service within a reasonable time. Our liability for any loss caused by such events is limited as set out below.

5. Service Standards and Liability

We will carry out our work with reasonable care and skill, using appropriate vehicles, equipment, and handling practices for the type of service booked. However, certain risks are inherent in removals and transport work. Minor marks, scuffs, or unavoidable handling effects may occur, especially where items are old, poorly packed, already damaged, or difficult to access. You are encouraged to inspect items before and after the service and report concerns promptly.

Our liability for loss or damage is limited to loss or damage caused directly by our negligence or breach of contract, and then only to the extent permitted by law. We are not responsible for pre-existing damage, faulty packaging, concealed defects, or damage arising from unsuitable instructions given by the customer. We are also not liable for indirect or consequential losses such as loss of profit, loss of business, missed appointments, or emotional distress, except where such exclusion is prohibited by law.

Where liability is established, we may choose to repair, replace, or pay compensation up to the reasonable value of the affected item or service, subject to any limits stated in the quote or agreed in writing. Customers should make their own insurance arrangements for valuable, fragile, or sentimental goods. We do not accept responsibility for items of exceptional value unless their nature and value were disclosed in advance and agreed by us in writing.

6. Waste Regulations and Disposal

Where our service includes the removal, collection, or disposal of waste, both parties must comply with applicable UK waste regulations. We will only handle waste in accordance with the law and may request details about the type, quantity, and origin of the materials. You must not ask us to dispose of controlled, hazardous, clinical, electrical, or regulated waste unless we have specifically agreed to do so and are lawfully able to manage it.

You remain responsible for declaring waste accurately. If items are described as rubbish, unwanted goods, or clearance materials, you must identify anything that may require special treatment or documentation. We may refuse any load that appears to contain prohibited waste or items that do not match the booking description. If we transport waste, it may be taken only to authorised facilities, and you agree to provide any information needed for lawful disposal records where required.

You acknowledge that fly-tipping, unlawful dumping, and improper transfer of waste are serious offences. Accordingly, if you request disposal services, you must not instruct us to act unlawfully or to dispose of material in a way that breaches the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, or any other applicable legislation. Any customer who provides misleading information about waste content may be liable for all resulting losses, penalties, or claims.

7. Access, Delays, and Waiting Time

If our team is delayed due to poor access, incomplete directions, parking problems, missed appointments, or other issues caused by the customer, we may charge additional waiting time or re-attendance costs. We will try to keep disruption to a minimum, but our schedule may be affected by traffic, loading conditions, or time spent securing safe access. You should ensure that the site is ready and that any necessary arrangements have been completed before the agreed arrival time.

We are not responsible for delays caused by events outside our reasonable control. Such events may include weather, road closures, accidents, industrial action, government action, or other unforeseen disruption. If a delay makes the original booking impractical, we will discuss alternative arrangements where reasonably possible. Any extra labour, mileage, or overnight holding costs arising from customer-caused delay may be charged in addition to the original price.

8. Force Majeure

Neither party shall be liable for failure or delay in performing obligations where the failure arises from an event beyond reasonable control. This includes, but is not limited to, acts of God, severe weather, fire, flood, epidemic restrictions, public transport disruption, road closures, accident, war, civil unrest, or interruption to utilities or communications. If such an event occurs, the affected party must notify the other as soon as reasonably practicable.

Where a force majeure event prevents us from completing the service, we may suspend, postpone, or cancel the booking without liability for any indirect losses. Any sums paid in advance will be dealt with fairly, taking into account the work already performed and costs already incurred. If only part of the service can be completed, payment may still be due for the completed portion.

9. Claims and Complaints

If you believe that goods have been lost, damaged, or handled improperly, you must notify us within a reasonable time and provide sufficient detail to allow an investigation. Claims should be supported by photographs, receipts, or other evidence where available. You must allow us a reasonable opportunity to inspect the alleged damage and consider any remedy. Failure to notify us promptly may reduce or prevent recovery where prejudice has been caused by the delay.

Any complaint about service quality, delay, invoice accuracy, or conduct should be raised as soon as possible so it can be reviewed efficiently. We aim to resolve matters fairly and in good faith. Nothing in these terms affects your statutory rights as a consumer where such rights apply. If there is any conflict between these terms and mandatory consumer law, consumer law will prevail.

10. Termination of Service

We may refuse to start, pause, or terminate a service if continuing would be unsafe, unlawful, abusive, or materially different from the agreed scope. This includes situations where the customer fails to cooperate, gives misleading information, refuses to pay an agreed deposit, or asks us to carry out work beyond what was booked. If the service is terminated for reasons caused by the customer, full or partial payment may still be required for work already done.

We may also end the agreement if we reasonably believe that continuing would expose our staff, vehicle, property, or reputation to undue risk. In such cases, we will take reasonable steps to secure any items already loaded or handled. Any return, storage, or onward transport costs may be charged where the termination results from customer conduct or breach.

11. Data and Records

We may keep records of bookings, communications, invoices, and job details for administrative, legal, accounting, and operational purposes. These records help us manage appointments, resolve disputes, and comply with legal obligations. Any personal data will be handled in accordance with applicable UK data protection law. We will not sell your data, but we may retain information where necessary to evidence transactions or deal with claims.

12. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute that cannot be resolved amicably between the parties. If you are contracting as a consumer and mandatory law provides additional protections, those rights remain unaffected.

By confirming a booking with Man With Van Leyton, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree with any part of them, you should not proceed with the booking or permit the service to begin. These terms are designed to balance flexibility with clear responsibilities, ensuring that each man with van Leyton job is handled professionally, lawfully, and with proper regard for customer property and public safety.

These terms may be updated from time to time to reflect changes in our operations, pricing structure, or the law. The version applicable to your booking will be the one in force at the time the agreement was made unless a later version is expressly accepted by both parties. It is the customer’s responsibility to review the terms before each new booking.

We reserve the right to amend these conditions where necessary, provided that any material change will not affect an already confirmed service unless required by law or agreed by both sides. Continued use of our van and man services after an update may be treated as acceptance of the revised terms for future bookings.

Thank you for choosing Man With Van Leyton. These Terms and Conditions apply to all standard service bookings and are intended to make expectations clear from the outset. They form the contractual basis for our removals and transport services, together with any written quotation or agreed variation, and should be read alongside any specific instructions given at booking.